Privacy policy
Last updated: 14.04.2025
Privacy policy
This Privacy Policy explains how Synaxan Sp. o.o. owner of AXOME brand(“Seller”, "we", "us" or "our") collects, uses and shares the Buyer’s personal information when you visit [www.axomebeauty.com] (the "Website"), use the Services or make a purchase or interact with us in any way related to the Website.
In this policy, "you" refers to a Buyer, user of the Services, whether you are a customer, website visitor or another individual whose information we process.
We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.
DEFINITIONS
All words, phrases and acronyms used on this Policy that begin with a capital letter (e.g. Seller, Website, Services) should be understood in accordance with their definitions provided in the Terms and Conditions, available on the Website.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes in our practices, legal requirements or for operational needs. When we do, we will revise the "Last updated" date at the top of this page and post the updated policy on the Website. If required by law, we will take additional steps, such as notifying you directly of significant changes.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
We collect personal information about you from various sources depending on how you interact with the Services. This information helps us provide and improve the Services, communicate with you, meet legal obligations, enforce our Terms and Conditions and protect our rights and those of our users.
When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Personal data of Service Recipients and customers is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as the Polish Act on the Provision of Electronic Services of 18 July 2002.
INFORMATION YOU PROVIDE DIRECTLY
We collect information you submit to us through the Services, including:
● Contact Details: Name, email address, phone number and shipping or billing address.
● Order Information: Details related to the purchases, such as payment confirmations and delivery preferences.
● Account Information: Username, security details (e.g., security questions) and other Account-related data.
● Support Requests: Information included when contacting us, such as inquiries sent via email or the Website.
You may choose not to provide certain information, but this could limit your ability to use some features of the Services.
INFORMATION WE COLLECT AUTOMATICALLY
When you use our Services, we automatically gather certain data about your interactions, known as "Usage Data." We do this using cookies, pixels and similar technologies (collectively, "Cookies"). This data may include:
● How you access and navigate the Website and the Account (e.g., pages visited, actions taken),
● Device and browser details (e.g., IP address, device type, browser type),
● Network connection information.
This helps us enhance your experience and optimize the Services.
INFORMATION WE OBTAIN FROM THIRD PARTIES
We may also collect information about you from third parties who support our operations, including:
● Service Providers: Companies like Shopify, which powers our Website and Services, collecting data on our behalf.
● Payment Processors: Entities that handle payment details (e.g., bank account, credit/debit card information, billing address) to process the Orders and fulfill our contract with you.
● Tracking Partners: When you visit the Website, open our emails, or engage with our ads, we or third parties we collaborate with may use technologies like pixels, web beacons, or software kits to gather additional data.
All information from third parties is managed in line with this Privacy Policy.
COOKIES
We use cookies—small files stored on your device—to enhance your experience on our Website and Services. These help us remember your preferences (like login details or language), improve functionality and understand how you interact with the Website, based on our legitimate interest in optimizing your experience (Art. 6(1)(f) GDPR). We also allow third parties, such as Shopify and analytics providers, to set cookies to support our store, analyze usage and personalize content or ads. For details on cookies used with Shopify, see Shopify’s Cookie Policy.
You can manage cookies through your browser settings, typically under "Tools" or "Preferences." Blocking or removing them may affect how the Website works, and some features might not be fully available. Note that disabling cookies won’t stop all data sharing with third parties, like advertising partners.
THIRD PARTY WEBSITES AND LINKS
Our Website may include links to external websites or platforms not controlled by us. If you follow these links, we recommend reviewing their privacy and security policies, as we’re not responsible for their practices, including the accuracy or safety of their content. Information you share on public or semi-public spaces (e.g., third-party social media) may be visible to others without restrictions on its use by us or third parties. Including these links doesn’t imply we endorse those platforms or their operators, unless explicitly stated.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
● To Provide the Services: To process Orders, manage the Account, arrange shipping, handle returns or exchanges, and send you updates about your transactions. This is based on performing our contract with you (Art. 6(1)(b) GDPR).
● To Market Our Products: To send you promotional emails, tailor advertisements and enhance your experience on the Website and elsewhere. This is based on our legitimate interest in promoting our business (Art. 6(1)(f) GDPR), unless your consent is required by law.
● To Ensure Security: To detect and prevent fraud, illegal activity or security threats. This is based on our legitimate interest in maintaining a safe environment (Art. 6(1)(f) GDPR).
● To Improve Our Services: To respond to your inquiries, analyze usage trends and enhance the Website’s functionality. This is based on our legitimate interest in delivering quality Services (Art. 6(1)(f) GDPR).
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information in the following situations:
● With Service Providers: To vendors who support our operations (e.g., Shopify for hosting, payment processors, shipping companies, or analytics providers).
● With Marketing Partners: To partners who help us advertise or personalize content, subject to their own privacy policies.
● With Your Consent: When you ask us to share data (e.g., via social media integrations) or explicitly agree to it.
● Within Our Group: With affiliates in our corporate family to support our business, based on our legitimate interest (Art. 6(1)(f) GDPR).
● For Legal Reasons: To comply with laws, respond to legal requests or protect our rights, users or the Services.
● In Business Transactions: During a merger, sale or bankruptcy, as necessary.
We share categories like identifiers (e.g., name, email), order details, usage data and geolocation data with these recipients for the purposes outlined above. We do not use or share sensitive personal information (e.g., for profiling) without your consent.
CHILDREN’S PRIVACY
The Services are not designed for children under 16. We do not knowingly collect their personal information. If you’re a parent or guardian and believe your child has provided us with data, contact us at [hello@axomebeauty.com] to request its deletion.
SECURITY AND RETENTION
We take reasonable steps to protect your information, but no system is completely secure. Data sent to us may not be secure in transit, so avoid sending sensitive details via unsecured channels.
We keep your personal information only as long as necessary:
● Account and Order Data: For as long as the Account is active and for 5 years after its closure to meet tax and legal obligations.
● Usage Data: For up to 2 years to analyze trends, unless required longer by law.
● Support Requests: For 3 years to resolve disputes or improve service, unless a legal need extends this period.
After these periods, we securely delete or anonymize your data unless legally required to retain it.
YOUR RIGHTS
Depending on your location, you may have the following rights over your personal information:
● Access: Request details about the data we hold and how we use it.
● Correction: Ask us to fix inaccurate information.
● Deletion: Request removal of your data.
● Portability: Obtain a copy of your data or have it transferred to another party, in certain circumstances and with certain exceptions.
● Opt-Out: Stop us from "selling" or "sharing" your data for targeted ads (we’ll honor Global Privacy Control signals where applicable).
● Restrict Processing: Limit how we use your data in certain cases.
● Withdraw Consent: Revoke consent where we rely on it.
● Appeal: Challenge our refusal to act on your request.
To exercise these rights, email us at [hello@axomebeauty.com]. We may verify your identity (e.g., via email or account details) before responding. You can also appoint an authorized agent to act on your behalf with proper proof of authorization. We’ll respond within the timeframes required by law.
You can unsubscribe from promotional emails using the link in each message, though we’ll still send non-promotional updates (e.g., order confirmations). We won’t discriminate against you for exercising your rights
COMPLAINTS
If you’re unhappy with how we handle your data, contact us at hello@axomebeauty.com. If we don’t resolve your issue, you can appeal by replying to our response or file a complaint with your local data protection authority. For EEA residents, find your authority here.
INTERNATIONAL DATA TRANSFERS
We may process, transfer and store your data outside your country, including in the U.S., where Shopify and other partners operate. For EEA residents, we use Standard Contractual Clauses approved by the European Commission to ensure adequate protection, unless the recipient country is deemed "adequate" by the EU.
CONTACT
For questions about this Privacy Policy or to exercise your rights, reach out to:
● Email: hello@axomebeauty.com
● Address: Synaxan Sp. z o.o., Ignacego Mościckiego 1, 24-110 Puławy, Poland
We, AXOME, are the data controller under applicable laws unless stated otherwise.